I bought Rock Band for my son.  It arrived on his birthday.  The drums didn't work. On top of the stuff in the box was a big, pink notice that said "In the unlikely event that something doesn't work do not go back to your retailer..."  Uh oh.
They have an elaborate website set up to handle returns. Uh oh.
Their customer service is not a tollfree number.  Uh oh.
I just received an email that it's been 14 days since I notified them and in 14 more days they're going to charge me $125 for not returning the broken parts(!)  Apparently, they did this same thing 6 months ago for Rock Band for Xbox and there are many forum posts about it.
They are putting crap in boxes as fast as they can. 
I'm so glad now that Nintendo are difficult to find - only because that really means they're not compromising on quality.

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Submitted by Ordinary G. on Tue, 07/15/2008 - 15:55

It is unfortunate, but not surprising, that you had these issues. Their customer support is completely incapable of handling simple RMAs.

I chronicled my experience, with some tips on how you can help yourself. John - thanks for reading and posting, I'm sharing this link for the benefit of your readers.

http://www.ordinaryg eek.com/post/2008/01...

Good luck and keep on them!

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